This Regulation is the Regulation referred to in Article 8 of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended), and also regulates the conditions for concluding Sales Agreements in the Service, in accordance with the content of other laws appropriately regulating this obligation.
The Service is operated by: (Here Name and Surname, Recoveries SP. Z O.O., 9671460176, 523484585)
The exclusive right to operate the Service is held by the entity indicated above, which is the Owner, Seller, and Administrator of the Service. In case of any questions, please contact us at the following contact details: tel.: 508009679, e-mail: contact@recoveries.pl
The Service operates based on applicable laws and with respect for good practices in commercial transactions, particularly considering e-commerce standards regarding the quality of goods and the handling of transactions.
Definitions:
Regulation – this Regulation along with its attachments, informing about the obligations and rights of the Parties to the Agreement,
Party – a party to the Agreement is the Customer or the Seller – in the case of the term Party, it is understood to mean the Customer and the Seller together,
Distance Agreement – an agreement concluded with the Customer within an organized system of concluding distance agreements, without the simultaneous physical presence of the Parties, with the exclusive use of one or more means of distance communication up to the moment of concluding the agreement,
Service – the online store available at: (recoveries.pl)
Seller – the online store available at: (recoveries.pl)
Customer – a natural person, legal person, or organizational unit without legal personality, which the law grants legal capacity, purchasing products or services through the Service,
Consumer – a natural person purchasing products or services through the Service for purposes not directly related to their business or professional activity,
User – any entity using the Service, Account – an individual administrative panel of the User available after registration and logging into the Service, marked with a login and password, used for concluding agreements,
Registration – the process of creating an Account by the User in the Service,
Payment method – the method of payment for the ordered product or service, chosen by the Customer when placing the order, offered by the Service or as a result of individual arrangements made with the Service in a form other than the payment methods presented on the website, Attachments – information on the right to withdraw from the agreement and the withdrawal form template,
Address for deliveries – the address or addresses indicated by the Seller as addresses for submitting specific statements, being correspondence addresses;
Order Form – the technical system available in the Service enabling the Customer to place an order through the available form fields.
§ 1 General Provisions
The subject of the Service’s activity is the sale of products. In matters not regulated by this Regulation, the applicable laws in force in the territory of the Republic of Poland shall apply, in particular the Act of 23 April 1964 – Civil Code (Journal of Laws No. 16, item 93, as amended), the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827), and the Act of 29 August 1997 on the protection of personal data (consolidated text: Journal of Laws of 2002, No. 101, item 926, as amended). The contents in the Service describing the products do not constitute a commercial offer within the meaning of the Civil Code provisions. The price list on the Service’s main page does not constitute a commercial offer within the meaning of the Civil Code provisions.
§ 2 Order Placement Procedure and the Moment of Conclusion of the Agreement
The Customer may place orders in the Service 24 hours a day, 7 days a week through the website https://recoveries.pl. The Service conducts sales within the territory of the Republic of Poland and abroad. Information about products and services presented on the Service’s website constitutes commercial information within the meaning of the Civil Code provisions. Placing an order constitutes an offer within the meaning of the Civil Code, made by the Customer to the Seller. To place an order, the Customer should use the e-shop available at (recoveries.pl). After placing a correct order, the order is considered placed. Orders placed in the above manner are confirmed by email. The moment of conclusion of the agreement is therefore the sending of a confirmation of acceptance of the order to the Customer. The day of performance of the Agreement concluded through the Service is the day of sending the ordered products to the Customer via Polish Post or a courier.
§ 3 Payments
All prices presented in the Service are gross prices, expressed in Polish złoty, including value-added tax (VAT), specified by separate regulations.
The Service provides the following payment methods:
a) Online payment through the service (Stripe)
The Customer places the order according to the prices valid at the time of placing the order. The Service reserves the right to change prices. This provision does not apply to orders already being processed.
§ 4 Complaint Procedure
All complaints related to the provision of services through the Service and questions regarding the use of the Service should be submitted to the following email address: contact@recoveries.pl. A correctly submitted complaint should at least contain the identification of the Customer (name, surname, address, email address, phone number), a description of the complained product. In the situation where the data or information provided in the complaint requires supplementation, the Service Provider will request the complainant to supplement it before considering the complaint. The time taken by the Service to provide additional explanations extends the period for considering the complaint. In the case of agreements concluded with Consumers, the Service is liable to the Consumer under the principles specified in Article 556 and subsequent articles of the Civil Code for physical or legal defects (warranty). The Service will respond to the Consumer’s notification within 14 (fourteen) days. Otherwise, it is considered that the Seller has recognized the Consumer’s statement or request as justified. If the Customer who is a Consumer has requested the replacement of the service or has made a statement about reducing the price, specifying the amount by which the price should be reduced, and the Service has not responded to this request within fourteen days, it is considered that the request has been recognized as justified. In the case of agreements concluded with Customers who are not Consumers, based on Article 558 § 1 of the Civil Code, the Service’s liability under the warranty is excluded.
§ 5 Withdrawal from the Agreement, Termination of Use
The Consumer, based on Article 27 of the Consumer Rights Act, who has concluded a distance agreement, may withdraw from it without giving a reason and without incurring costs, except for the costs specified in Articles 33, 34, and 35 of the Consumer Rights Act, by submitting an appropriate written statement within fourteen days from the date of delivery of the subject of the agreement. To meet this deadline, it is sufficient to send the statement (attachment) before its expiry. The statement can be sent electronically or to the delivery address. The statement can be submitted on the form which is an Attachment to this Regulation. The User may at any time resign from using the Service. The Seller reserves the right to suspend, at any time and for any reason, the operation of the Service, as well as the right to modify or terminate the provision of services through it.
§ 6 Technical Requirements and Information on Cookies
The recommended technical requirements for cooperation with the IT system are: a computer with Internet access, access to email, and a web browser. The Service uses cookie technology. Cookies (also called “cookies”) are IT data, in particular text files, which are stored on the User’s end device and are intended for use on the Service’s website. The files indicated in point 1 allow the recognition of the User’s device and appropriately display the website tailored to their individual preferences. Within the Service, various types of cookies are used, which are: Persistent cookies, which are cookies whose storage period on the end device lasts for the time specified in the parameters of the file or until the User manually deletes the cookies. Temporary cookies, which are cookies that are deleted at the end of the so-called session, i.e., logging out of the website, leaving the website, or closing the web browser displaying the website. Own cookies, which are cookies placed on the website by the owner. External cookies, which are cookies placed on the website by external entities, e.g., for conducting anonymous statistics by Google Analytics. To change the Cookie Policy settings, the browser settings should be changed. Detailed information on changing the settings regarding cookies and their manual deletion in the most popular web browsers is available in the browser’s help section.
§ 7 Final Provisions
The Service Provider reserves the right to introduce changes to the contents in the Service and to possible changes in the price list of products offered through the Service, depending on changing average market rates.
The Service Provider is not responsible for:
a) any damages caused by Users’ infringement – in connection with the use of the Service – of third parties’ rights;
b) damages resulting from disruptions in the operation of the Service or its unavailability, caused by reasons beyond the Service Provider’s control or which occurred as a result of events that the Service Provider could not prevent;
c) any other damages caused by the User’s non-compliance with the provisions of this Regulation. Changes to the content of this Regulation may occur after prior notification of Users about the scope of the planned changes no later than 14 days before their entry into force. Orders placed during the validity of the previous version of the Regulation will be executed in accordance with its provisions. Any disputes arising between the Seller and the Customer who is a Consumer will be resolved by the common court competent under the provisions of the Code of Civil Procedure. Any disputes arising between the Seller and the Customer who is not a Consumer will be resolved by the common court competent due to the seat of the Service.
Users can contact the Seller in the following ways:
a) phone: 508009679
c) in writing to the address: ul. Obrońców Bydgoszczy 1, 85-054 Bydgoszcz
Customers can access this Regulation at any time via the link on the Service’s main page.
All materials in the Service are subject to copyright and are legally protected. Their use and distribution without the consent of the Service owner is prohibited. This Regulation is effective from 12.02.2025.
The Consumer, in the event of a dispute with the Seller, has the possibility of amicably resolving the matter through:
a) applying to the permanent consumer arbitration court
b) mediation
c) applying to the provincial inspector of the Trade Inspection
d) obtaining free assistance in resolving the dispute from the Federation of Consumers by using the free consumer helpline 800 007 707